We are happy to cancel and/or refund in full any order prior to fulfillment.
Please note the following guidelines for order cancellation and refund:
- Most orders are fulfilled within 48 hours.
- If you wish to cancel an order, please email firstname.lastname@example.org with your name and order number or you can simply reply to your order confirmation email, as soon as possible.
- If it is within business hours, M-F 9am - 5pm or Sat 1pm - 5pm, please call us at 228-875-0503 to confirm.
If we receive your message after the order ships, we may still be able to help, please note the following guidelines for returns and refunds:
- The item must be returned in its protective sleeve when shipped, we prefer the item to be shipped back in the original packaging when possible.
- The customer is responsible for the cost of outbound shipping and return shipping.
- A refund will be placed once the item returns back to the store, minus the original shipping cost and any insurance purchased.
These guidelines do not apply to damaged orders. Please refer to our shipping policy for damages, email us at email@example.com or call us at 228-875-0503 to speak to a clerk who will be happy to help!
The Realizations Team